1) Enter your reserved area and view your order history;
2) Find the order number to which the product refers and click on "+" to view the details of the reference order;
3) Click on "details" to view the products you have ordered;
4) Select the products to be returned indicating the quantity and reason for the return;
5) Send your return authorization request;
6) You will receive a confirmation of acceptance of the return where you will find the instructions to follow on how to prepare the package.